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Quality control is the name given to the things a business does to ensure its products/services are maintained or improved
and that any errors or mistakes that can be made during the product or service creation and delivery are kept to a minimum.
Each business has to define specifically what their standard of quality is in order to ensure they can meet this standard they promise to their customers.
To help you most industries have set standards that you have to abide by, such organisations are usually associations or trade groups such as the ABTA (Association of British Travel Agents) or the (DSA Direct Selling Association).
Additionally, if you lack the required knowledge or skills you need there are courses that be done online ad onsite for you or your employees to ensure you can implement the correct systems for your business.